Help Desk Supervisor

Prairie Biologics develops small-molecule drugs for rare metabolic and neuromuscular diseases. Research focuses on gene therapy using AAV vectors for inherited eye disease. We are adding a Help Desk Supervisor to our IT team.

Our IT team closes around 600 tickets a month and needs one more person on the desk. This position is on site in Dallas.

Main duties:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Fix printers, docking stations, monitors and conference room AV equipment.

Who you are:

• 8-10 years of help desk or desktop support experience.
• Ability to lift up to 50 lbs.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.

Job Type: Full-time

Pay: $39.00-$48.00 an hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Employee assistance program

Schedule:

• Monday to Friday

Experience:

• IT Support Specialist: 6 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Biologics.