Help Desk Supervisor

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

About the role:

As Help Desk Supervisor at Pineline, you'll handle day-to-day IT requests for about 250 employees across two offices. Our team is spread across 14 countries. Headquarters is in Rome. This is a long-term contractor role, paid monthly in USD.

Key responsibilities:

• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Minimum qualifications:

• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Valid driver's licence and reliable transportation for travel between sites

Preferred:

• Basic PowerShell scripting
• ITIL 4 Foundation
• Meraki or Ubiquiti networking gear

Salary range: €300 - €350 a day

Pay and benefits:

• Long-term engagement
• Monthly internet allowance

We may close the role early, so do not wait too long to apply.

We review applications as they come in.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.