Help Desk Supervisor

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in the US. Hail season means long days for field adjusters.

Overview:

We are adding a Help Desk Supervisor to our operations team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

Key responsibilities:

• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems
• Fix printers, docking stations, monitors and conference room AV equipment
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Required qualifications:

• 7+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites
• Experience with Active Directory user and group management

Nice to have:

• ITIL 4 Foundation
• Experience supporting healthcare, legal or manufacturing environments
• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Starting pay: $75,000 - $93,000 a year, depending on experience and certifications.

Compensation and benefits:

• Paid training
• Referral program

Nelson Risk Advisors is an Equal Opportunity Employer, including disability and protected veteran status.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nelson Risk Advisors Inc..