Help Desk Supervisor

We work with Fortune 500 companies, federal agencies and large health systems. Headquartered in New York City, the firm is employee-owned.

The role:

The Help Desk Supervisor is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in the US.

Essential duties and responsibilities:

• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Install and update approved software and remove anything unlicensed.
• Track hardware inventory and warranty status in the asset system.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.

What you need:

• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• Valid driver's license and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred:

• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.
• ITIL 4 Foundation.
• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation: $83,000 - $103,000/year

What you get:

• Paid training.
• Overtime available.

EOE. We participate in E-Verify.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

We are not working with agencies on this role.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CCE Advisors Corp..