Help Desk Supervisor

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Started by a former school district network admin in 2014, the business has grown almost entirely through referrals. Tickets live in ConnectWise and everyone logs time to the quarter hour. We are adding headcount to this team, so this is a new seat.

The Help Desk Supervisor is the first point of contact for staff with computer, phone, printer and account problems. You can work from home anywhere in the US. We have no office requirement.

Main duties

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems

About you

• 8-10 years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support

Job Type: Full-time

Pay: $38.50 - $46.00 per hour

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Weekly pay
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday
• Day shift

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Burbank Data Systems LLC.