Help Desk Analyst

Most of our technicians are in the field all day doing installs, repairs and drops from a company truck. Safety meetings are every Monday at 7 a.m., before trucks roll.

Position summary:

This is a backfill for a team member who is relocating. We want someone who stays calm with frustrated users and keeps good notes in the ticket. The Help Desk Analyst is the first point of contact for staff with computer, phone, printer and account problems.

Day to day:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Lift and move equipment up to 50 lbs and work under desks when needed
• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

About you:

• 1+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Perks and benefits:

Starting pay: $25.00 - $28.00 an hour, depending on experience and certifications.

• Free parking

EOE. We participate in E-Verify.

Applicants must be authorized to work in the U.S.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Telephone Cooperative.