Help Desk Analyst

Peak season hiring adds several thousand seasonal workers each fall. Our fulfillment centres ship millions of e-commerce orders each month. Climate-controlled building, which matters in August.

About the role:

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. As Help Desk Analyst at Weaverpost, you'll handle day-to-day IT requests for about 250 employees across two offices. This role is fully remote within Portugal.

Duties:

• Install and update approved software and remove anything unlicensed.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Minimum qualifications:

• 1+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.

Nice to have:

• Basic PowerShell scripting.
• Meraki or Ubiquiti networking gear.
• Intune, Jamf or SCCM/MECM.
• Experience supporting healthcare, legal or manufacturing environments.

Why work with us:

• Private health insurance.
• Paid training.
• Life insurance.
• Remote work allowance.
• Overtime paid.
• Meal vouchers.

Tell us your notice period and what salary you are looking for.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weaverpost Lda..