Help Desk Analyst

We make compressors, generators and power equipment sold through distributors worldwide. We started in 1915 and have grown to about 75,000 people.

Overview:

The Help Desk Analyst is the first point of contact for staff with computer, phone, printer and account problems. This is an in-person role at our Hamburg location.

What you'll be doing:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Fix printers, docking stations, monitors and conference room AV equipment

Qualifications:

• 1+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred

Preferred:

• ITIL 4 Foundation
• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation: €29,000 - €36,000 per year

Perks and benefits:

• Company pension scheme
• 30 days of annual leave
• JobRad bike leasing
• Christmas bonus
• Urban Sports Club membership
• Holiday pay

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornbury Industries Inc..