Help Desk Analyst

About Scott Bank

Since 1962, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. We started in 1962 and have grown to about 740 people. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Scott Bank is hiring a Help Desk Analyst to work remotely from the US. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within the US. A quiet workspace and good internet are required.

Duties

• Write and update knowledge base articles for common problems.
• Install and update approved software and remove anything unlicensed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.

Required qualifications

• 0-2 years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• Valid driver's license and reliable transportation for travel between sites.
• Customer service skills and patience with non-technical users.

Bonus points

• ITIL 4 Foundation.
• Intune, Jamf or SCCM/MECM.
• Experience supporting healthcare, legal or manufacturing environments.

Why work with us

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• 12 weeks of paid parental leave.
• Dental insurance.
• Paid holidays.

EOE. We participate in E-Verify.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Bank.