Help Desk Analyst

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2005. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. We started in 2005 and have grown to about 150 people.

The role:

As Help Desk Analyst at Murphy IT, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote position. Most of the team is in El Paso, but nobody is required to come in. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities:

• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

What you need:

• Valid driver's license and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support

Preferred:

• Basic PowerShell scripting
• ITIL 4 Foundation
• Experience supporting healthcare, legal or manufacturing environments
• Intune, Jamf or SCCM/MECM

Salary: $28.50 to $31.00 per hour

Why work with us:

• Medical, dental and vision insurance
• 401(k) with 4% match
• 11 paid holidays
• Paid training

Applications are reviewed as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy IT.