Help Desk Analyst

We serve more than 200,000 people a year through housing, health and education programs.

Overview:

As Help Desk Analyst at Gablebrook, you'll handle day-to-day IT requests for about 250 employees across two offices. This role is fully remote within the US.

Essential duties and responsibilities:

• Lift and move equipment up to 50 lbs and work under desks when needed.
• Keep ticket notes and time entries up to date.
• Connect remote users to VPN and troubleshoot access issues.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Install and update approved software and remove anything unlicensed.
• Track hardware inventory and warranty status in the asset system.

Required qualifications:

• 0-2 years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Valid driver's license and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Nice to have:

• Basic PowerShell scripting.
• Intune, Jamf or SCCM/MECM.

Schedule: Weekdays, 7:00 AM to 3:30 PM

The salary range for this role is $25.50-$30.00/hr. This range reflects base salary only.

Why work with us:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 12 weeks of paid parental leave.
• Overtime available.
• Paid parental leave.
• Employee discount.

Gablebrook provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablebrook.