Help Desk Analyst

Fulmar is a mechanical and electrical contractor with 1,100 employees and both union and open-shop divisions. Tools are provided, though most techs bring their own hand tools.

Overview:

The Help Desk Analyst is the first point of contact for staff with computer, phone, printer and account problems. On site, Cleveland.

Duties:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Minimum qualifications:

• 1+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Ability to lift up to 50 lbs.

Nice to have:

• Experience supporting healthcare, legal or manufacturing environments.
• Basic PowerShell scripting.
• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Expected salary range: $23.50 - $29.00 per hour, plus bonus eligibility.

What you get:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Employee assistance program.
• Overtime available.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fulmar, Inc..