Help Desk Analyst

Who we are:

Started by a former school district network admin in 2024, the business has grown almost entirely through referrals. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. After-hours on-call comes around every fourth week.

About the role:

We are backfilling a position after an internal move. The Help Desk Analyst is the first point of contact for staff with computer, phone, printer and account problems. This is a full-time remote role. We use an employer of record in France, so you get a proper employment contract, not a freelance agreement. Working hours follow Gulf time, Monday to Friday.

Day to day:

• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

About you:

• 1+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's licence and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

What you get:

Salary range: €21,000 - €23,000 annually

• Co-working space stipend
• Paid parental leave
• 20 days paid time off
• Annual learning budget
• Wellness allowance
• Stock options
• Home office setup budget

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FTH Computer Services FZE.