Help Desk Analyst

Utilities and corporations sign long-term contracts for the power we produce. We started in 1946 and have grown to about 620 people.

Overview:

We are replacing a colleague who is moving away. The Help Desk Analyst is the first point of contact for staff with computer, phone, printer and account problems.

Duties:

Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Write and update knowledge base articles for common problems. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Fix printers, docking stations, monitors and conference room AV equipment. Track hardware inventory and warranty status in the asset system. Lift and move equipment up to 50 lbs and work under desks when needed.

Required qualifications:

1+ years of help desk or desktop support experience. Ability to lift up to 50 lbs. CompTIA A+ certification or equivalent hands-on experience. Customer service skills and patience with non-technical users. High school diploma or GED required. Associate degree in IT preferred. Working knowledge of Windows 10/11 and basic macOS support.

Preferred:

Network+ or Microsoft MD-102 certification. Meraki or Ubiquiti networking gear.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Starting pay: $25.00 - $28.50/hr, depending on experience and certifications.

Why work with us:

Medical, dental and vision insurance. 401(k) with company match. Three weeks of PTO to start. Uniforms provided. Dental insurance.

A resume is enough to apply. Cover letters are optional.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dogwoodwater Solar.