Help Desk Analyst

Our transportation department runs more than 400 bus routes a day.

Role overview

We're looking for a Help Desk Analyst to join our team in Phoenix. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The work is on site and cannot be done remotely.

Job duties

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Required qualifications

• 0-2 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's license and reliable transportation for travel between sites.

Preferred

• Intune, Jamf or SCCM/MECM.
• Basic PowerShell scripting.
• Experience supporting healthcare, legal or manufacturing environments.
• Meraki or Ubiquiti networking gear.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation and benefits

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid sick leave.
• Flexible spending account.
• Employee discount.
• Vision insurance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chandler Public Schools.