Help Desk Analyst

About us:

Central Valley Employment Services places light industrial, warehouse and production workers with manufacturers and distribution centers. Accounting and finance professionals make up a growing share of placements. We started in 1979 and have grown to about 70 people.

This is a new role. The team has doubled in size over the past year. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within the US. You will write a lot of updates, so clear written English is important.

Your responsibilities:

• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Connect remote users to VPN and troubleshoot access issues
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Lift and move equipment up to 50 lbs and work under desks when needed
• Install and update approved software and remove anything unlicensed

What you'll need:

• 1+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks

Perks and benefits:

• Medical, dental and vision insurance
• 401(k) with company match
• 11 paid holidays
• Uniforms provided
• Life insurance
• Short- and long-term disability
• $1,000 home office setup budget

Central Valley Employment Services is an Equal Opportunity Employer, including disability and protected veteran status.

New hires usually start two to three weeks after accepting an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Central Valley Employment Services LLC.