Head of Account Management

White Creative is an independent agency with 400 employees in offices across the US. Deadlines move when clients change their minds, so plans have some slack built in.

Role overview:

The role is new and comes from growth in our client base. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have a quiet place to work and a solid internet connection.

Duties:

• Track competitor activity inside your accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Coordinate with customer success and support on at-risk accounts
• Prepare quotes and pricing proposals in Salesforce CPQ
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M

Minimum qualifications:

• 10+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Valid driver's licence

Nice to have:

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero
• Training in a sales methodology such as Sandler or Challenger
• History of negotiating multi-year renewals

Why work with us:

• Home office setup budget
• Health insurance through our employer-of-record partner
• Annual salary review
• Paid parental leave
• Wellness allowance
• Annual team retreat

The posting will close once we have a strong shortlist.

Candidates must be eligible to work in India.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at White Creative Inc..