Head of Account Management

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We started in 1994 and have grown to about 9,900 people. Laptops are MacBook Pros, and you pick your own editor.

Position summary

Warrencast is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in New York City, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 9:00 AM to 1:00 PM US Eastern.

Main duties

• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Minimum qualifications

• 10+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred qualifications

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero

Rate: ₹32-39 LPA

Pay and benefits

• Flexible hours
• Public holidays observed per your country
• Annual team retreat
• Company laptop

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warrencast LLC.