Head of Account Management

About us

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. We started in 2014 and have grown to about 50 people. Our dress code is a company polo and clean jeans.

The role

We are adding a Head of Account Management to our Channel team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We are headquartered in Manchester and have been hiring remotely since 2020. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. Working hours overlap with UK business hours. A quiet workspace and good internet are required.

Day to day

Coordinate with customer success and support on at-risk accounts. Escalate service issues internally and follow them to resolution. Track competitor activity inside your accounts. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Run quarterly business reviews covering usage, spend and upcoming needs.

Requirements

10+ years in account management, sales or another client-facing commercial role. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Comfortable having pricing and renewal conversations with senior buyers. Organised, with a system for tracking dozens of open items across accounts. Bachelor's degree in business or a related field, or equivalent experience.

Preferred qualifications

History of negotiating multi-year renewals. Background in distribution, manufacturing or SaaS. Familiarity with Gainsight or ChurnZero.

Pay and benefits

Salary: BDT 155,000 - BDT 190,000 a month

Home office setup budget. Flexible hours. 24 days paid time off. Health insurance through our employer-of-record partner. Paid sick days.

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TAK IT.