Head of Account Management

Most of our customers have accounts going back decades. Our counter staff know what most customers need before they ask.

About the role:

We are adding a Head of Account Management to our operations team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Eastern time. A quiet workspace and good internet are required.

Your responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.

Minimum qualifications:

• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.
• Comfortable having pricing and renewal conversations with senior buyers.
• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred qualifications:

• Background in distribution, manufacturing or SaaS.

Benefits:

Salary: ₹37-41 LPA

• Monthly internet allowance.
• Two weeks of paid leave at year end.
• Co-working space stipend.
• Annual salary review.
• Health insurance through our employer-of-record partner.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reston Supply LLC.