Head of Account Management

Our managed service programs handle contingent labour for large employers across multiple sites. Founded in 1977, we now have 620 employees. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Position summary

Nickelbench Talent has an opening for a Head of Account Management. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote within Austria. The team meets in Vienna once a quarter, travel covered.

Day to day

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.
• Coordinate with customer success and support on at-risk accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.

Required qualifications

• 10+ years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Clear written and verbal communication.

Nice to have

• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.
• History of negotiating multi-year renewals.
• Familiarity with Gainsight or ChurnZero.

Salary range: €5,000 to €6,300 monthly

What you get

• Company pension scheme.
• Up to 3 days of home office per week.
• Flexible working hours.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nickelbench Talent e.U..