Head of Account Management

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Lagos National Bank is a regional bank with over 200 branches and 210 employees across Lagos State. Banking holidays are paid days off.

The position

The Head of Account Management manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This role is fully remote within Nigeria. Normal working hours, Monday to Friday. Please make sure you have dependable internet and backup power.

Essential duties and responsibilities

• Report monthly on retention, churn risk and open pipeline
• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution

Minimum qualifications

• 8+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication
• Willing to travel up to 25%
• Organised, with a system for tracking dozens of open items across accounts

Preferred

• Familiarity with Gainsight or ChurnZero
• Training in a sales methodology such as Sandler or Challenger

What you get

• Medical cover
• Pension contribution
• Annual leave
• Data and airtime allowance
• 13th month salary
• Life cover

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lagos National Bank.