Head of Account Management

Company overview

Everyone helps load trucks in the morning. Founded in 1973, the business is still family-owned. Outside reps get a car allowance and a phone.

Role overview

Our team is growing and we are hiring a Head of Account Management. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote within Morocco. The team meets in Marrakesh once a quarter, travel covered. Flexible schedule. We have one team call a day, usually in the morning. A quiet workspace and good internet are required.

In this role you will

• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Track competitor activity inside your accounts
• Prepare quotes and pricing proposals in Salesforce CPQ

Qualifications

• Proficient in Salesforce or a comparable CRM
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication

Pluses

• Training in a sales methodology such as Sandler or Challenger
• Second language

What you get

• Data and airtime allowance
• 13th month salary
• Pension contribution
• Annual leave
• Medical cover

Please submit your CV in English.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Essaidi Négoce SARL.