Director of Customer Success

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

The position:

Wrenfield Mutual is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Our headquarters is in San Jose, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Our standups are at 9:00 AM Pacific.

Duties:

• Run quarterly business reviews with customer stakeholders.
• Document every customer touch in Salesforce.
• Report monthly on churn risk and saves.
• Drive renewals alongside the commercial team, starting 120 days out.
• Flag expansion opportunities to the account executive or account manager.
• Recruit happy customers for references and case studies.
• Own a portfolio of 30 to 50 accounts and their overall health.

Minimum qualifications:

• Able to learn a technical product and explain it in plain terms.
• Organised across many accounts at once.
• Comfortable presenting to directors and VPs.
• Working knowledge of Salesforce.

Pay: $6,200 to $7,100/month

Perks and benefits:

• Annual rate review.
• Monthly payments via wire transfer or Wise.

We may close this posting early once we have enough applications.

Candidates must be eligible to work in Spain.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.