Director of Customer Success

Regional vice presidents oversee clusters of branches in Capital Region of Denmark and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Most internal hires started as recruiters and moved up.

Role overview

This is a new role. The team has doubled in size over the past year. You will be the customer's main contact after the sale and their voice inside Sjælland Workforce. Fully remote. You can work from anywhere in Denmark. Few meetings, lots of written updates. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities

• Own a portfolio of 30 to 50 accounts and their overall health.
• Lead kickoff calls and onboarding plans with new customers.
• Create help centre articles when the same question keeps coming up.
• Drive renewals alongside the commercial team, starting 120 days out.
• Coordinate with support on open tickets for your accounts.
• Report monthly on churn risk and saves.
• Build success plans with measurable goals for each account.
• Document every customer touch in Salesforce.

What you need

• 8+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Bachelor's degree or equivalent experience.
• Travel up to 15%.

Nice to have

• Certified Customer Success Manager (CCSM) or similar.
• SQL or Looker for pulling your own account data.
• Zendesk or Intercom experience.

Salary: DKK 75,000-DKK 99,000/month

Why work with us

• Private health insurance.
• Occupational pension.
• Parental leave top-up.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sjælland Workforce.