Director of Customer Success

Company overview

Sheikh Data employs 220 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

The role

The Director of Customer Success owns post-sale relationships for a book of software customers, from onboarding through renewal. Sheikh Data is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across Pakistan.

What you'll do

• Own a portfolio of 30 to 50 accounts and their overall health
• Document every customer touch in Salesforce
• Monitor usage and health scores in Gainsight and act on red flags
• Report monthly on churn risk and saves

Required qualifications

• 12+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Comfortable presenting to directors and VPs
• Experience managing renewals or retention targets
• Working knowledge of Salesforce
• Bachelor's degree or equivalent experience

Also helpful

• Certified Customer Success Manager (CCSM) or similar
• Prior implementation or onboarding role

What you get

Compensation: PKR 225,000-PKR 290,000 a month

• Medical insurance
• Provident fund
• Paid leave
• Fuel allowance
• Two bonuses a year
• Life insurance

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sheikh Data (Pvt.) Ltd..