Director of Customer Success

Who we are

Certifications across the team include OSCP, GPEN and CISSP. Our lab is a back room full of test hardware, old routers and a rack of virtual machines. Nobody gets in trouble for clicking a test phish. You report it and move on.

The role

The Director of Customer Success owns post-sale relationships for a book of software customers, from onboarding through renewal. You can work from home anywhere in the US. We have no office requirement. Normal working hours, Monday to Friday. We ship you a laptop and accessories before your first day.

What you'll work on

• Lead kickoff calls and onboarding plans with new customers
• Monitor usage and health scores in Gainsight and act on red flags
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out
• Document every customer touch in Salesforce

What we're looking for

• 12+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Calm under pressure when a customer is angry

Bonus points

• Experience with usage-based pricing
• Zendesk or Intercom experience
• SQL or Looker for pulling your own account data

Benefits

Salary: $164,000 - $192,000 annually

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Employee discount
• Health insurance
• Referral program
• Vision insurance

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryeport Labs Inc..