Director of Customer Success - Remote

Company overview

Consultants are staffed across industries early on, then specialise after a few years.

Job summary

The Director of Customer Success - Remote owns post-sale relationships for a book of software customers, from onboarding through renewal.

Job duties

• Flag expansion opportunities to the account executive or account manager
• Coordinate with support on open tickets for your accounts
• Report monthly on churn risk and saves
• Monitor usage and health scores in Gainsight and act on red flags

You'll need

• 12+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Bachelor's degree or equivalent experience

What you get

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity
• Learning budget
• Group term life insurance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldgate Strategies.