Director of Customer Success

Annual revenue from managed services has grown every year since 1984. Pebblegrid protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers.

Role overview

Pebblegrid is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will be employed through our employer-of-record partner in the UK, with a local contract and salary paid in pounds. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

What you'll do

Coordinate with support on open tickets for your accounts. Drive renewals alongside the commercial team, starting 120 days out. Document every customer touch in Salesforce. Run quarterly business reviews with customer stakeholders. Lead kickoff calls and onboarding plans with new customers.

What you need

8+ years in customer success, account management or implementation at a SaaS company. Travel up to 15%. Organised across many accounts at once. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform. Experience managing renewals or retention targets. Bachelor's degree or equivalent experience. Calm under pressure when a customer is angry.

Pay: £98,000 - £124,000 per annum

What you get

Health insurance through our employer-of-record partner. Wellness allowance. Flexible hours. Company laptop. 20 days paid time off. Public holidays observed per your country.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pebblegrid LLC.