Director of Customer Success

Who we are

Instructional designers, video editors and subject matter experts work together on each course. The platform hosts certification programs for several professional associations. We started in 2020 and have grown to about 180 people.

The role

You will be the customer's main contact after the sale and their voice inside Northland Learn. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Eastern time.

Day to day

• Drive renewals alongside the commercial team, starting 120 days out.
• Monitor usage and health scores in Gainsight and act on red flags.
• Report monthly on churn risk and saves.
• Run quarterly business reviews with customer stakeholders.
• Document every customer touch in Salesforce.

What you bring

• 10+ years in customer success, account management or implementation at a SaaS company.
• Comfortable presenting to directors and VPs.
• Working knowledge of Salesforce.
• Organised across many accounts at once.

Preferred

• Prior implementation or onboarding role.

Perks and benefits

Compensation: $3,900 - $4,900/month

• Annual rate review.
• Long-term engagement.
• Monthly internet allowance.
• Paid time off.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Learn.