Director of Customer Success

About Mooring Data

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Founded in 2018, we now have 60 employees. Releases go out Tuesday mornings, never on Fridays.

What this job is

The Director of Customer Success owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote within India. The team meets in Pune once a quarter, travel covered.

What you'll do

• Recruit happy customers for references and case studies.
• Run quarterly business reviews with customer stakeholders.
• Escalate product bugs and feature requests through Jira with clear context.
• Coordinate with support on open tickets for your accounts.
• Document every customer touch in Salesforce.

About you

• 8+ years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Calm under pressure when a customer is angry.
• Comfortable presenting to directors and VPs.
• Able to learn a technical product and explain it in plain terms.

Bonus points

• Prior implementation or onboarding role.
• Certified Customer Success Manager (CCSM) or similar.
• SQL or Looker for pulling your own account data.

Benefits

Pay: ₹17,50,000 to ₹23,00,000 per annum

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.
• Flexible hours.
• ESOPs.
• Internet reimbursement.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mooring Data Pvt Ltd.