Director of Customer Success

About the job

Who we are:

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync.

About the role:

LLA Labs is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. This role is fully remote within the US. Normal working hours, Monday to Friday.

What you'll do:

Drive renewals alongside the commercial team, starting 120 days out. Lead kickoff calls and onboarding plans with new customers. Own a portfolio of 30 to 50 accounts and their overall health. Create help center articles when the same question keeps coming up. Run quarterly business reviews with customer stakeholders. Build success plans with measurable goals for each account.

What you bring:

Bachelor's degree or equivalent experience. Organized across many accounts at once. Working knowledge of Salesforce.

What you get:

Expected salary range: $165,000 to $210,000 a year, plus bonus eligibility.

Medical, dental and vision insurance. 401(k) with a 100% match up to 5%. 11 paid holidays. Employee assistance program. Flexible schedule.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LLA Labs.