Director of Customer Success

The company:

We are a small, self-funded team building a booking app for independent salons and tattoo studios.

Kendrick Systems is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You can work from home anywhere in the US. We have no office requirement. Normal business hours, Monday to Friday, with some flexibility. You need a reliable internet connection and somewhere quiet to work.

Day to day:

• Drive renewals alongside the commercial team, starting 120 days out
• Create help center articles when the same question keeps coming up
• Document every customer touch in Salesforce
• Build success plans with measurable goals for each account
• Coordinate with support on open tickets for your accounts

Skills and experience:

• 12+ years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience

What you get:

Compensation: $171,000-$200,000 a year

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays
• Dental insurance
• Home office stipend
• Employee discount
• Life insurance

We are unable to sponsor visas for this position.

Start dates are flexible, usually within a few weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kendrick Systems.