Director of Customer Success

About Claypost Learning

School districts license our reading and math curriculum for grades K through 8. We started in 1985 and have grown to about 90 people.

The role

We are backfilling a position after an internal move. Success in this role is measured on gross retention, product adoption and account health scores. This role is fully remote within the US. Standard office hours, Monday to Friday, with flexibility around them. Day-to-day communication is in Slack and Google Meet.

Day to day

• Own a portfolio of 30 to 50 accounts and their overall health
• Recruit happy customers for references and case studies
• Document every customer touch in Salesforce
• Build success plans with measurable goals for each account

What we're looking for

• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Working knowledge of Salesforce
• Calm under pressure when a customer is angry
• Experience managing renewals or retention targets
• Organized across many accounts at once
• Able to learn a technical product and explain it in plain terms

Nice to have

• Prior implementation or onboarding role
• SQL or Looker for pulling your own account data

Benefits

Compensation: $174,000 - $205,000 a year

• Medical, dental and vision insurance
• 401(k) with company match
• Three weeks of PTO to start

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claypost Learning, LLC.