Director of Customer Success

About the job

About Bridlekeep Security:

Bridlekeep Security is a small team of former military and law enforcement analysts doing pen tests and incident response. Background checks are required, and some client work requires a government clearance.

Role overview:

The Director of Customer Success owns post-sale relationships for a book of software customers, from onboarding through renewal. You can work from home anywhere in Spain. We have no office requirement. You can set your own hours around a daily morning check-in.

What you'll do:

Document every customer touch in Salesforce
Run quarterly business reviews with customer stakeholders
Report monthly on churn risk and saves
Own a portfolio of 30 to 50 accounts and their overall health

Required qualifications:

12+ years in customer success, account management or implementation at a SaaS company
Comfortable presenting to directors and VPs
Bachelor's degree or equivalent experience

What you get:

Private health insurance
Training budget
Flexible remuneration plan
Remote work allowance

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bridlekeep Security S.L..