Director of Account Management

Job summary

The Director of Account Management manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We work hybrid out of San Antonio, usually three days in, two days remote.

Job duties

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Forecast renewals and expansion revenue monthly
• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Report monthly on retention, churn risk and open pipeline
• Identify upsell and cross-sell opportunities and work them through to close

Who you are

• 8+ years in account management, sales or another client-facing commercial role
• Organized, with a system for tracking dozens of open items across accounts
• Proficient in Salesforce or a comparable CRM

What we offer

Pay: $117,000-$157,000 annually

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid time off

About The Esposito Law Firm

The Esposito Law Firm is a litigation firm handling personal injury, workers' compensation and wrongful death cases. Since 1945, the firm has defended insurers and self-insured employers in Texas. Bar dues and CLE costs are paid by the firm.

The Esposito Law Firm provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at The Esposito Law Firm.