Director of Account Management

Who we are

Websites are built in WordPress and Webflow, and we host most of them. Everyone writes, everyone pulls reports, and everyone sits in on client calls.

This role opened up because a team member is relocating. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Hybrid: two days in the office in Spokane, the rest from home.

What you'll do

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Forecast renewals and expansion revenue monthly
• Report monthly on retention, churn risk and open pipeline
• Escalate service issues internally and follow them to resolution
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Prepare quotes and pricing proposals in Salesforce CPQ

What we're looking for

• 8+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Willing to travel up to 25%
• Organized, with a system for tracking dozens of open items across accounts

Nice to have

• Second language

Pay and benefits

Salary: $132,000 to $154,000 a year

• Health insurance
• 401(k) with 4% match
• Three weeks of PTO to start
• Hybrid work

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel & Co..