Director of Account Management

Technology teams build the TMS, WMS and customer portals in-house. Control towers in Barcelona and abroad track freight around the clock.

Position summary

We're looking for a Director of Account Management to join our team in Barcelona. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This is a hybrid role. Most of the team is in the Barcelona office Tuesday to Thursday.

Job duties

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Report monthly on retention, churn risk and open pipeline.
• Escalate service issues internally and follow them to resolution.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Negotiate price increases and contract terms at renewal.
• Identify upsell and cross-sell opportunities and work them through to close.

Minimum qualifications

• Proficient in Salesforce or a comparable CRM.
• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred

• Background in distribution, manufacturing or SaaS.
• Second language.

Compensation and benefits

• Private health insurance.
• Flexible remuneration plan.
• Training budget.
• Hybrid working.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sierra Supply Chain S.A..