Director of Account Management

Most of our work is B2B: lead generation, content marketing and HubSpot setup. Video production is done in-house, from scripting through shoot and edit. We have been family run since 1986.

Overview

We have an immediate opening for a Director of Account Management in Tampa. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations.

Responsibilities

• Resolve billing disputes with finance and keep the customer updated until closed
• Track competitor activity inside your accounts
• Visit key customers on site a few times per year
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution
• Negotiate price increases and contract terms at renewal

Skills and experience

• Comfortable having pricing and renewal conversations with senior buyers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers
• Organized, with a system for tracking dozens of open items across accounts

Preferred

• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero

Compensation and benefits

Compensation: $138,000 - $186,000 a year DOE.

• Health insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Dental insurance
• Referral program

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

No agencies or third-party recruiters, please.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sanchez Marketing.