Director of Account Management (Remote)

Company overview:

The company also runs onsite programs, where our staff manage hiring and attendance inside a client's facility. From the branch in Des Moines, recruiters fill orders same-day whenever they can. We started in 2018 and have grown to about 80 people.

The position:

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The Director of Account Management (Remote) manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

Day to day:

• Report monthly on retention, churn risk and open pipeline
• Identify upsell and cross-sell opportunities and work them through to close
• Run quarterly business reviews covering usage, spend and upcoming needs
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Track competitor activity inside your accounts
• Coordinate with customer success and support on at-risk accounts

Who you are:

• 10+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Valid driver's license

Why work with us:

Expected salary range: $146,000 - $168,000 a year, plus bonus eligibility.

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Short- and long-term disability
• Employee discount
• Home office stipend

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galebound Employment Services, LLC.