Director of Account Management - Remote

Wealth management, mortgage and treasury services each operate as separate lines of business. Founded in 2000, we now have 680 employees. Business casual all week, jeans on Fridays.

Position summary

Looking for a Director of Account Management - Remote who wants to stay somewhere for a while. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in New York City, but nobody is required to come in. Weekday working hours, with room to shift your day when needed.

Main duties

Coordinate with customer success and support on at-risk accounts. Track competitor activity inside your accounts. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Forecast renewals and expansion revenue monthly. Negotiate price increases and contract terms at renewal.

Qualifications

Comfortable having pricing and renewal conversations with senior buyers. Proficient in Salesforce or a comparable CRM. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Valid driver's license. Experience owning revenue targets for existing customers. Willing to travel up to 25%.

Preferred

Familiarity with Gainsight or ChurnZero. Salesforce CPQ experience.

Pay range: $151,000 - $187,000 per year. Final offer will depend on experience.

Perks and benefits

Medical, dental and vision insurance. 401(k) with 4% match. 12 weeks of paid parental leave. Employee assistance program. Cell phone reimbursement. Professional development budget.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply with your resume. A cover letter is optional.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Black Hills Bank & Trust.