Director of Account Management

This is a new role. The team has doubled in size over the past year. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We are headquartered in Memphis and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Türkiye, with a local contract and salary paid in local currency. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

Coordinate with customer success and support on at-risk accounts. Identify upsell and cross-sell opportunities and work them through to close. Prepare quotes and pricing proposals in Salesforce CPQ. Escalate service issues internally and follow them to resolution. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Negotiate price increases and contract terms at renewal. Resolve billing disputes with finance and keep the customer updated until closed. Forecast renewals and expansion revenue monthly.

Who you are

8+ years in account management, sales or another client-facing commercial role. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Bachelor's degree in business or a related field, or equivalent experience. Organised, with a system for tracking dozens of open items across accounts. Experience owning revenue targets for existing customers. Comfortable having pricing and renewal conversations with senior buyers.

Bonus points

Training in a sales methodology such as Sandler or Challenger. Background in distribution, manufacturing or SaaS.

What you get

TRY 235,000 - TRY 300,000 monthly

Monthly internet allowance. Home office setup budget. Annual learning budget. Paid parental leave. Two weeks of paid leave at year end. Annual salary review. Company laptop.

About Maplescale Design Co.

Based in Memphis, the agency works with clients in Tennessee and a few national accounts. Maplescale Design Co. is a marketing agency doing websites, SEO, paid search and social media for local and regional businesses. We have been family run since 1972. Timesheets are due daily, broken out by client and task.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Maplescale Design Co..