Director of Account Management

We put over 80,000 people to work each week in industrial, office, IT and healthcare roles.

Overview

We are adding a Director of Account Management to our Retail team. Based in Clarksville with some travel for quarterly business reviews. Remote position. Most of the team is in New York City, but nobody is required to come in. Normal working hours, Monday to Friday. Please make sure you have a quiet place to work and a solid internet connection.

Your responsibilities

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Coordinate with customer success and support on at-risk accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.

Required qualifications

• 12+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's license.

Preferred qualifications

• Training in a sales methodology such as Sandler or Challenger.
• Salesforce CPQ experience.
• History of negotiating multi-year renewals.

Perks and benefits

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.

Coleman Recruiting provides equal employment opportunities to all employees and applicants.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coleman Recruiting.