Director of Account Management

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Headquartered in Chapel Hill since 2000, the company now sells in 40 countries and supports customers in 11 languages. Founded in 2000, we now have 370 employees.

Position summary

Chen Systems is hiring an account manager for the Channel group. Pay is base plus quarterly bonus tied to renewals and growth. You can work from home anywhere in the US. We have no office requirement. Hours are flexible, with one short team call each morning.

Responsibilities

• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Forecast renewals and expansion revenue monthly.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

What you need

• Experience owning revenue targets for existing customers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.
• Proficient in Salesforce or a comparable CRM.

Salary range: $159,000 to $196,000 a year

Perks and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid sick leave.
• Cell phone reimbursement.
• Three weeks of PTO to start.
• Paid parental leave.

EOE. We participate in E-Verify.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chen Systems.