Desktop Support Technician

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

Overview:

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. You can work from home anywhere in the US. We have no office requirement. We send you a laptop and the accessories you need on day one.

What you'll be doing:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Required qualifications:

• 3-5 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience

Nice to have:

• Meraki or Ubiquiti networking gear
• Experience supporting healthcare, legal or manufacturing environments
• Basic PowerShell scripting

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay: $57,000 to $79,000 a year

What we offer:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start
• 11 paid holidays
• 12 weeks of paid parental leave
• Home office stipend
• Overtime available

EOE. We participate in E-Verify.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..