Desktop Support Technician

About us

The product is a vulnerability management platform that scans networks and ranks fixes by real-world risk. Government contractors use our services to prepare for CMMC assessments and NIST 800-171 compliance.

The role

As Desktop Support Technician at Winchwater Labs, you'll handle day-to-day IT requests for about 250 employees across two offices.

Day to day

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Fix printers, docking stations, monitors and conference room AV equipment

About you

• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience

Perks and benefits

Rate: €35,000 - €42,000 annually

• Company pension scheme
• 30 days of annual leave
• Christmas bonus
• Flexible working hours

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchwater Labs e.K..