Desktop Support Technician

Most of our used inventory comes from trade-ins and local auctions, reconditioned in our own shop. Finance managers work with banks and credit unions on loans, leases and service contracts.

Position summary:

As Desktop Support Technician at Tri-County Auto Sales, you'll handle day-to-day IT requests for about 250 employees across two offices. This role is fully remote within the US. Please make sure you have a quiet place to work and a solid internet connection.

Essential duties and responsibilities:

• Connect remote users to VPN and troubleshoot access issues.
• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.

What you need:

• 3+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.

Preferred:

• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay range: $30.00 to $36.50 per hour. Final offer will depend on experience.

Benefits:

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Life insurance.
• Weekly pay.

Tri-County Auto Sales is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Auto Sales.