Desktop Support Technician

We make compressors, generators and power equipment sold through distributors worldwide. We started in 1915 and have grown to about 75,000 people.

Role overview

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems.

Your responsibilities

• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.
• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Install and update approved software and remove anything unlicensed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Minimum qualifications

• 2+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.

Nice to have

• Experience supporting healthcare, legal or manufacturing environments.
• Basic PowerShell scripting.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation: $27.50 to $31.00/hr

Perks and benefits

• Paid training.

Please include a short note on why this role interests you.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornbury Industries Inc..