Desktop Support Technician

Our newsrooms publish thousands of stories a day across print, broadcast and digital.

We have an immediate opening for a Desktop Support Technician in Washington. This position supports our Washington office in person, with occasional travel to smaller sites.

Your responsibilities

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

About you

• 3+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Valid driver's license and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Ability to lift up to 50 lbs

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get

Salary range: $68,000 - $90,000 annually

• Free parking

The Los Angeles Times is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Please include a short note on why this role interests you.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at The Los Angeles Times LLC.