Desktop Support Technician

Advisors, operations, compliance and technology teams total roughly 7,000 people. Since 1955, the firm has grown through acquisitions of independent advisory practices.

The position:

We are creating this position because the workload has grown. The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. Remote within the US. The team meets in Las Vegas once a quarter, travel covered. We send you a laptop and the accessories you need on day one.

Responsibilities:

Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Connect remote users to VPN and troubleshoot access issues. Lift and move equipment up to 50 lbs and work under desks when needed. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Required qualifications:

3+ years of help desk or desktop support experience. Customer service skills and patience with non-technical users. Valid driver's license and reliable transportation for travel between sites. Experience with Active Directory user and group management. High school diploma or GED required. Associate degree in IT preferred. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay range: $32.00 - $39.00 per hour. Final offer will depend on experience.

Pay and benefits:

Medical, dental and vision insurance. 401(k) with 4% match. Three weeks of PTO to start. Paid sick leave. Short- and long-term disability. Referral program. Dental insurance.

Switchgrass provides equal employment opportunities to all employees and applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Switchgrass.